THIS SELLER AGREEMENT IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS AGREEMENT DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS AGREEMENT IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND HOOLABOX (BOTH TERMS DEFINED BELOW). THE TERMS OF THIS AGREEMENT WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND HOOLABOX, INCLUDING WITH RESPECT TO THE LISTING, ADVERTISING, EXHIBITING, MAKING AVAILABLE, MARKETING, SALE AND/OR DELIVERY OF ANY PRODUCTS THROUGH THE WEBSITE (DEFINED BELOW). IF ANY TERMS OF THIS AGREEMENT CONFLICT WITH ANY OTHER DOCUMENT/ELECTRONIC RECORD, THE TERMS AND CONDITIONS OF THIS AGREEMENT SHALL PREVAIL, UNTIL FURTHER CHANGE / MODIFICATIONS ARE NOTIFIED BY HOOLABOX.
For the purpose of this Agreement, the individual or any legal entity (company, sole- proprietorship, partnership, HUF etc.) representing itself through its duly appointed authorized signatory only, who has completed Hoolabox’s Seller Registration Form as required by Hoolabox (hereinafter, referred to as the “Seller” / “You”, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include Your heirs / subsidiaries, affiliates, successors and permitted assigns) shall constitute the FIRST PART;
Hoolabox Infomedia Private Limited, a company incorporated under the Companies Act,1956, having its registered office at R 265 D, Greater Kailash – 1, Delhi – 110048, with the CIN – U74140DL2015PTC283965 (hereinafter referred to as, “Hoolabox” which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, liquidators, receivers, and assigns) shall constitute the SECOND PART.
Seller/You and Hoolabox may be referred to as the “Party” individually and as the “Parties” collectively, as the context may require.
1.1“Acceptance” shall mean acceptance of this Agreement directly or indirectly in electronic form or my means of an electronic record and shall include your affirmative action of clicking on “I Accept/ I Agree” or the box against these words provided at the end of this Agreement or any other manner of acceptance such as using Seller Panel, start advertising, exhibiting or offering for sale, by which action you accept the terms and conditions of this Agreement.
1.2“Agreement” shall mean this Seller Agreement in its entirety, including all the annexure attached to or referenced to this Agreement, Hoolabox Policies and any other document pursuant to this Agreement and shall include any amendment thereto, from time to time.
1.3 “Applicable Laws” includes (a) statute, statutory instrument, bye-laws, order, directive, decree or law (including any common law, judgment, demand, order or decision of any court, regulator or tribunal); (b) rule, policy, guidance or recommendation issued by any governmental, statutory or regulatory body.
1.4 “Banned Products” shall mean the products/goods/articles/services included in the Hoolabox Banned Products List as provided at the end of this Agreement.
1.5 “Buyer” shall mean any user of the Website who accepts Seller‟s offer to sell the Product and purchases any Product of the Seller through the Website.
1.6 “Consents” include all consents, licences, authorisations, approvals, permissions, certificates, permits and any other form of consent (whether statutory, regulatory, contractual or otherwise).
1.7 “Logistic Service Provider” shall mean a natural or juristic person that is approved by Hoolabox for transporting, shipping, temporary storage and delivering the Products purchased by the Buyers from You on the Website, and the term “Logistics Services” shall be construed accordingly.
1.8 “Logistic Service Provider Fees” shall mean the fees (either in number or as a percentage of Selling Price) as may be provided from time to time in the Commercial Term Segment payable by Seller to Hoolabox for availing of Logistics Services through Logistic Service Provider.
1.9 “Fulfillment Centre” (presently termed as “In-Box” / “IB”, or any other name) shall mean a building, warehouse or any other establishment, identified by Hoolabox to the Seller, at Hoolabox’s discretion, where Seller may place or deposit their Products, without transfer of any title in such Products, for dispatch or delivery to the Buyers.
1.10 “Fulfillment Centre Charges” shall mean the charges (either in number or as a percentage of Selling Price) as may be provided in the Commercial Term Segment for availing Fulfillment Center related services.
1.11 “Intellectual Property Rights”means all rights to patents, designs, copyrights, trademarks, service marks, database, domain name, moral rights (whether or not any of those is registered and including applications for registrations of the foregoing) together with all trade secrets, know-how and all rights or forms of protection of a similar nature and causes of action for violation, misappropriation or infringement of any of the foregoing.
1.12 “Invoice” shall mean a valid retail tax invoice issued by the Seller to the Buyer for the sale of a Seller‟s Product to a Buyer through the Website.
1.13 “Nodal Bank” shall mean the Bank which maintains internal bank account for the purpose of collection of electronic payments from Buyers and settlement to Sellers towards products/goods purchased on Website in accordance with RBI directions for opening and operation of Accounts and settlement of payments for electronic payment transactions involving intermediaries.
1.14 “Packaging Material Charges” shall mean the charges (either in number or as a percentage of Selling Price) as may be provided in the Commercial Term Segment to safety wrap the Products for the purpose of safe delivery pursuant to this Agreement.
1.15 “Payment Collection Fees” shall mean the fees (either in number or as a percentage of Selling Price) for collection of Selling Price as may be provided in the Commercial Term Segment.
1.16 “Product(s)” shall mean the product(s) as exhibited, advertised, made available, offered by the Seller for sale on the Website.
1.17 “Seller Panel / Vendor Panel”shall mean a web page / electronic account of the Seller on the Website with a unique login id and password for the Seller to exhibit, make available, offer for sale the Product, and to update the order status, price and inventory of the Products on the Website.
1.18 “Selling Price” shall mean the price of a Product in Indian Rupees (INR) at which such a Product is exhibited, advertised, made available or offered for sale by the Seller on the Website.
1.19 “Seller Proceeds / Transfer Price” shall mean the net amount receivable by the Seller from Hoolabox/Nodal Bank after deduction of the Hoolabox‟s Marketing Fees, Payment Collection Fees, Logistic Service Provider Fees, Fulfillment Centre Charges (if applicable) and other charges (if any) or any other statutory deduction, levies, or any amount to cover contractual obligations, from the Selling Price.
1.20 “Seller Registration Form” shall mean the electronic form available on the Website (http://sellers.hoolabox.com) that You are required to complete before registering as a Seller on the Website.
1.21 “Hoolabox’s Marketing Fees / Comission Charges” shall mean either a fixed number or a percentage of the Selling Price, payable to Hoolabox by the Seller on the sale of any Product through the Website. This fixed number or percentage may vary from Product to Product, as provided in the Commercial Term Segment.
1.2 3 “Term” shall mean the period commencing from the date of this Agreement up to the termination of this Agreement in accordance with Clause 18 as provided herein below.
1. 2 4 “Territory” shall mean the Republic of India.
2.1 As a part of the registration process, you state that you have completed the Seller Registration Form and provided other relevant details as required by Hoolabox. You represent that You, in your individual capacity and/or as an authorized representative of the entity registering as a Seller on the Website, are competent to contract, are at least eighteen (18) years of age, are of healthy mind and are not disqualified from entering into a lawful contract under Applicable Laws.
2.2 You have the option of accepting or declining to accept this Agreement. Please provide Your Acceptance to this Agreement if and only if you are agreeable to the terms and conditions provided herein. Upon Your Acceptance(at your own free will), this Agreement shall become binding on you. Without prejudice to the binding nature of this Agreement upon Your Acceptance, Hoolabox may, as an additional electronicrecord of this Agreement, send an “Agreement Acceptance Notification” in electronic form, along with an electronic copy of this Agreement in PDF or any other readable and storable format to the email address provided by You in the Seller Registration Form.
2.3 If You are not agreeable to the terms and conditions of this Agreement, please DO NOT accept this Agreement and do not use the Website for the purpose of exhibiting, advertising, making available or offer for sale of the Products. This will stop the Seller registration process.
2.4 You will be solely responsible for maintaining the safety and confidentiality of Your log-in, password and details in relation to the Seller Panel and the information provided therein, and shall be fully responsible for all activities that occur under Your Seller Panel. You agree to (a) immediately notify Hoolabox (to the Grievance Officer) of any unauthorized use of Your account information or any other breach of security, and (b) ensure that You exit from Your Seller Panel account at the end of each session. Hoolabox shall not be liable for any loss or damage arising from Your failure to keep Your Seller Panel protected from any unauthorized access, blockage, misuse or any other unauthorized use and You shall indemnify Hoolabox in accordance with this Agreement for any such unauthorized use.
2.5 Hoolabox reserves the right to suspend or terminate access to Sellers registered on the Website and the Seller Panel, at any time and without assigning any reasons for doing so.
3.1 By exhibiting, advertising or listing any Product on the Website, You agree that You are making an „offer to sell‟ Your Product to the users of the Website and such offer, upon acceptance by a user, shall be binding on You. The sale, purchase, return, delivery and other terms of sale shall be further subject to the Standard Terms of Sale on the Website.
3.2 You shall provide true, complete and correct brand name (if any), identification (if any), information, images, description and MRP, Selling Price of the Product on the Website for the purpose of the Product’s exhibition, advertising, making available or offer for sale in the appropriate category, which may include an informative description of each Product (including but not limited to the length, breadth and height of the Product) and its contents, by way of text descriptions, graphics, or pictures or videos. You hereby permit, and hereby grant all the rights and licenses to Hoolabox on worldwide basis to permit, other sellers on the Website to use Your aforesaid information and materials for advertising, exhibiting, making available and offering to sell such other sellers products on the Website. Unless mandated under any Applicable Law, Your aforesaid information and materials shall not be disabled or deleted from the Website till such time any seller on the Website is using the same for advertising, exhibiting, making available and offering to sell such other sellers products on the Website.
3.3 You represent and warranty that the Product description shall not be misleading and shall describe the actual condition of the Product. If a Product is subject to expiry date or expiry duration, you shall not offer to sell and sell any such Product which has passed 75% (seventy five percent) of its expiry duration. If the Product sold does not match the Product description displayed on the Website, You shall refund and permit Hoolabox to refund any amounts that You may have received, or have credit to You, from the Buyer. You represent that you have obtained all Consents as may be required in order to provide the information and description of the Products on the Website.
3.4 You shall be solely responsible for ensuring that the Seller Panel is updated and reflects the real-time availability / non-availability of the Products listed on the Website. You shall be responsible for claims made by Buyers for inaccurate Product availability details that are displayed on the Website due to any negligence / default on Your part to provide updated and accurate Product information. You shall retain adequate inventory of the Products listed on the Website for successful and timely fulfillment of orders.
3.5 You may also be required to provide images of the Products and/or images of the brands/ logos of the Products. You grant Hoolabox a non-exclusive and worldwide right and license to use the Product description, images of the brands/ logos of the Products to be used on the Website, and in any marketing and promotion material of Hoolabox to promote the sale of such Product on the Website, and, if required, to make technical modifications to the images so as to render them feasible for uploading on the Website. You represent that you have obtained all Consents as may be required (including Consents from the owners of the relevant brands where relevant) in order to grant Hoolabox the aforesaid rights and licenses.
3.6 You shall not attempt to exhibit, advertise, make available or offer for sell or use any Logistics Services provided by Hoolabox for any Products falling in the category of Hoolabox Banned Products List on this Website. Hoolabox shall be entitled to block or disable access of all such products and shall also have the right to suspend or terminate the Seller’s access to the Seller Panel and the Website or terminate this Agreement forthwith. You agree and acknowledge that Hoolabox is not under any obligation or duty to verify or monitor any listing or content You provide or make available on the Website. You shall be the originator of all such listings or content and all the data and information contained therein, and Hoolabox shall be an intermediary for the purpose of such listings or content and all the data and information contained therein.
3.7 On the Buyer selecting to purchase the Products (i.e. “ordering”) exhibited, advertised, made available or offered to sell by You on the Website and either making the payment of the Selling Price through the payment gateway provided on the Website or opting for cash on delivery, You will be intimated of the same through an electronic notification on the Seller Panel along with the details of the Buyer as provided by Buyer on the Website. You shall forthwith ensure that the Product(s) so ordered as duly and safely packed in accordance with Applicable Laws and shall immediately fulfill and complete the order of the Buyer.
3.8 You shall ensure that the Product as ordered by the Buyer is dispatched to the Buyer within such time period which Hoolabox may prescribe from time to time, along with all the required information, manuals, accessories (where applicable) warranty documents (where applicable) and any other relevant documents, to enable the Buyer to optimally use the Product purchased. You shall also issue and send a corresponding Invoice along with the Product.
3.9 You will have various Delivery Models for delivery of purchased Products to the Buyers. Hoolabox may, at its discretion, remove on or more Delivery Models or introduce other Delivery Models at any time in the future. On introduction of such other delivery models, Hoolabox may, at its discretion, offer these delivery options to all or select Sellers. The default delivery model will be Dropship model for the delivery of the Product. You agree that, when You elect to deliver Your Products through the Delivery Models provided by Hoolabox, the Products shall considered to be delivered when actually delivered to the Buyer. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on Hoolabox, its third parties or on the Buyer. You represent and warrant that the Products being delivered under the Delivery Models not faulty and are exactly those Products which are listed and advertised by You on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
3.10 You agree and acknowledge that exhibiting, advertising, making available or offering for sale, using Logistics Services, actual sale of and delivering illegal, infringing, fake, duplicate, spurious, counterfeit, refurbished, Selling expired FMCG products or previously owned Products or Products meant “not for sale” through the Website is prohibited and inter alia will cause great prejudice and harm to the reputation and goodwill of Hoolabox, and may also cause harm and prejudice to the Buyers and You shall not engage or attempt to engage in such activities. Further, if Hoolabox receives any complaint from any Buyer, or any third party or if You are found exhibiting, advertising, making available or offering for sale, using Logistics Services, selling or delivering illegal, infringing, fake, duplicate, spurious, counterfeit, refurbished or previously owned Products or Products meant “not for sale” or attempting to undertake the above through the Website, then, without prejudice to Hoolabox’s other rights and remedies, You shall be liable to pay such amount to Hoolabox in accordance with “Product Return Policy” and “Prohibited Seller Activities and Consequences Policy”. You agree that this liability will not be treated as penalty and Hoolabox shall have all other legal rights and remedies under this Agreement and Applicable Laws. Hoolabox reserves the right to adjust or off set the above amount from any amount accrued or due to You or is required to be remitted to You pursuant to this Agreement.
3.11 Hoolabox reserves the right to demand any document related to Products listed by You including documents required for the verification of Product genuineness.
3.12 You shall not submit any incorrect, incomplete, misleading or fake documents like invoices, brand authorisation certificate or any other document called for by Hoolabox, or re-register with another name in the event of getting delisting from the Website.
3.13 You hereby agree and acknowledge that any Product sold by You to Buyer may be refused to be accepted or taken delivery by the Buyer. You agree to accept the return of such Products whether ordered on cash on delivery mode or any other mode of payment. In case of rejection or non-acceptance of the Product by the Buyer, Hoolabox shall refund to the Buyer the Selling Price paid by the Buyer and Seller shall be liable to pay the charges in accordance with Commercial Term Segment.
3.15 For the purpose of marketing or promoting the Website and other services, Hoolabox may run various promotional offers from time to time to the Buyers or otherwise on the Website or in relation to the Website.
3.16 All commercial / contractual terms such as selling price of the Product, dispatch, delivery of the Products, warranties, etc., are bipartite contracts between the Buyer and You. Hoolabox and/or the Website are in the role of intermediaries in all such transactions. The payment facility is merely used by the Buyer and You to facilitate completion of the transaction. Use of the electronic payment facility or the cash on delivery method shall not render Hoolabox liable or responsible for the non-delivery of the Products listed on the Website or for any other reason whatsoever.
When You use the Website or send emails or other data, information or communication to Hoolabox, You agree and understand that You are communicating with Hoolabox through electronic records and You consent to receive communications via electronic records from Hoolabox periodically and as and when required. Hoolabox will communicate with You by email or by notices on Seller Panel or electronic records on the Website which will be deemed adequate service of notice / electronic record. To the maximum extent permitted under any applicable law, You hereby waive all your rights to challenge the service of documents under any and all legal proceedings if the document is served on your designated electronic address including Seller Panel in terms of Information Technology Act, 2000.
5.1 You will pay Hoolabox, the Hoolabox Marketing Fees, Logistic Service Provider Fees and Payment Collection Fees, Fulfillment Centre Charges and any other fees and applicable taxes (as applicable), as provided in Commercial Term Segment, for all the orders for purchase of Products by the Buyer and received by You through Website. Hoolabox will issue necessary invoice(s) to You for the aforesaid fee and charges.
5.2 Hoolabox shall have the right to amend the fee (as provided in Clause 5.1 above) applicable to each Product category and/or add or introduce any new fee or charges and/or the Payment Cycle as provided in the Commercial Term Segment with a prior notice to You. Accordingly, prior to the implementation of the revised fee (as provided in Clause 5.1 above) or new fee or Payment Cycle for any Product, Hoolabox shall notify You, by way of an email and/or a notification on the Seller Panel detailing such additions/modifications/ amendments/ revisions to the fee or Payment Cycle. It shall be the Seller‟s responsibility to read the emails / notifications sent by Hoolabox from time to time. Your use of Seller Panel (including any updating any information in Seller Panel, listing of Products, inventory maintenance, etc.) after additions/modifications/ amendments/ revisions of the fee (as provided in Clause 5.1 above) or Payment Cycle shall be deemed as acceptance of such additions/modifications/ amendments/ revisions.
5.3 For all orders placed on the Website, the Selling Price shall be collected by Hoolabox/ Nodal Bank for the Seller in the mode as selected by the Buyer while placing the order (i.e., payment gateway or cash on delivery or gift vouchers or any pre-paid payment instruments or payment systems). You hereby authorize Hoolabox or its third party service providers including the Nodal Bank or Logistics Service Provider to process, facilitate, collect and remit Seller Proceeds to You into a bank account designated by you (“Designated Account”). The Designated Account shall be in Your name and shall be opened and operated in accordance with all Applicable Laws, and You further represent and warrant that Your know your customer (KYC) details with such Designated Account shall always be true and current. You also agree that, in doing so, Hoolabox will be merely acting as intermediary with the sole intent and purpose of facilitating the sale and purchase of Products through the Website. You also agree that the payment facility provided by Hoolabox is neither a banking service nor a financial service but is merely a facilitator/ facilitating the service of providing an automated online electronic payment system, using the existing authorized banking infrastructure and credit card payment gateway networks or payment through other permitted payment systems or cash on delivery, for the transactions on the Website. Further, by providing the payment facility, Hoolabox is neither acting as an agent, nor a trustee and nor acting in a fiduciary capacity with respect to any transaction on the Website.
5.4 Hoolabox shall, and You hereby authorize Hoolabox to, make the payment of the Seller Proceeds to You after deducting Hoolabox’s Marketing Fee, Logistic Service Provider Fees, Payment Collection Fees, Fulfillment Centre Charges and any other applicable fees as per the Commercial Term Segment. The fee and charges in the preceding paras may be for services provided by third party service providers of Hoolabox and Hoolabox merely deducting one or more of such third party related fee and charges shall not be deemed to be providing the corresponding services to You. You shall be liable or responsible for bank charges or other costs incurred on account of incomplete or inaccurate information provided by You with respect to your Designated Account. In absence of any Seller Proceeds or in the event Seller Proceeds are not sufficient for Hoolabox to deduct and recover the aforesaid fee and charges, You shall promptly pay such fee and charges upon receipt of the invoice for the same from Hoolabox.
5.5 Hoolabox shall, at all times, have the right and option to deduct / adjust / off-set any payments due to, or from, You in one sale transaction against any payments due from, or to, You in other sale transactions including recovery/ adjustment/ off-set of any outstanding amount due and payable by You to Hoolabox from any Seller Proceeds payable to You and You authorize Hoolabox to such recovery, deduction, off-set or adjustment.
5.6 Unless stated otherwise, any and all fees or charges payable by You pursuant to this Agreement are exclusive of applicable taxes, and You agree to pay any taxes that are imposed and payable on such payments.
5.7 Hoolabox has the option to obtain an order for lower or NIL withholding tax from the applicable statutory authorities under Applicable Law. In case Hoolabox successfully procures such an order, it will communicate the same to You. In that case, the amounts retained shall be in accordance with the directions contained in the order as in force at the point in time when tax is required to be deducted at the source. Where You have deducted the taxes, You will promptly issue an appropriate tax withholding certificate for such an amount to Hoolabox.
6.1 You shall create and maintain all records of all the Products listed on the Website and also for those purchased by the Buyers through the Website, including all taxes, returns, refunds, etc., as may be required for various purposes including regulatory compliances and for the Website’s Buyer’s service purposes.
6.2 You may appoint a representative, who shall be Hoolabox’s point of contact for any and all matters related to this Agreement, including all listings, sales and delivery related matters, and shall be authorized by you to communicate with Hoolabox regarding your use of the Website / Seller Panel, and all transactions between you and the Buyer.
6.3 You shall be solely responsible and liable for any complaints and queries of Buyers with respect to the Products, its details and specifications, selling price of the Products, warranty terms, delayed delivery or non-delivery of the Products purchased or any complaints with respect to the quality or quantity of the Products delivered.
6.4 You shall be solely responsible for making and delivering on any representations or warranties with respect to the quality of the Product to the Buyer, including all relevant Product warranties.
6.5 All orders placed on the Website are covered under the “Payumoney Policy ” which can be accessed from http://www.hoolabox.com/info/Yesbank program as displayed on Website and as may be amended from time to time. You shall use the Website and hereby agree and undertake that the transaction with the Buyer is subject to and shall be in full compliance with this Payumoney Policy.
6.6 Buyers will have the option of providing Product / Seller reviews and rating of Sellers from whom they have purchased any Products using the Website. Hoolabox has the right (but not the obligation) to publish all such ratings and information received from the Buyer regarding the Product / Seller on the Website. Hoolabox is not obliged to monitor or modify any such ratings or reviews. You confirm that you will not indulge in any unethical activity to manipulate, directly or indirectly, the information that can affect your rating. You further acknowledge that such ratings and reviews are the opinions of Buyers and Hoolabox is not responsible for such ratings and reviews.
6.7 You agree that Hoolabox takes no responsibility and assumes no liability for any content posted, stored or uploaded by You, Buyer or any third party, or for any Loss or damage thereto, nor is Hoolabox liable for any mistakes, defamation, slander, feedback, libel, omissions, falsehoods, obscenity, you may encounter. Hoolabox is not liable for any statements, representations or content provided by its users in any public forum, personal home page or other interactive area.
7.1 You will be responsible for the invoicing, collection and payment of any and all of taxes applicable on the Product sold thorough the Website together with the filing of all relevant returns and compliance required under VAT/CST/Entry Tax, Cess / Local Business Tax, Service Tax, Excise, GST, Customs or any other tax applicable on the Product listed and sold by You and applicable on You according to the Central / State / Local / Municipal Applicable Laws.
7.2 You will be solely responsible to charge correct rate of applicable taxes. You shall discharge your obligations with respect to these taxes under Applicable Laws including valuation, MRP and classification of Product listed by you on Hoolabox and for any liability arising out of your failure to comply with these obligations you shall be liable to indemnify Hoolabox and other persons in accordance with this Agreement. You will issue VAT/CST invoice/credit memos as applicable including immediate correction, in case any discrepancies or errors are observed in terms of the mandatory statutory requirement prescribed under Applicable Laws. You will be solely responsible for preparing, making and filing any tax return/audit report, statutory reports and other filings and responding to any tax or financial audits of Your Products including those stored at the Fulfillment Centre.
7.3 You will be responsible to obtain and maintain all valid Consents including but not limited to VAT / CST / Entry Tax / LBT / Cess, Luxury Tax, Entertainment Tax, Customs duty etc. applicable on Your business or transactions and at no point of time You will accept the delivery of any order in case the Consent or any tax registration number is cancelled by the revenue authorities. You will be responsible to provide immediate request of de-activation of Your registration in Hoolabox database in case of any change of ownership, restructuring or cessation of business by You.
7.4 In case of instruction from any statutory authority or in the interest of tax compliances, Hoolabox may ask and You agree to promptly provide Hoolabox requisite evidence of Your discharge of obligations relating to taxes and in case of Your failure to duly deposit and / or comply with tax obligations, Hoolabox shall have the right to immediately de-activate Your account and/or utilize Seller Proceeds for discharging statutory obligations arising due to Your failure.
7.5 If Hoolabox is required by Applicable Law to collect any taxes from You, You will immediately pay such taxes to Hoolabox and Hoolabox shall have the right to deduct or recover the same from the Seller Proceeds.
7.6 If for any reason, any income tax or withholding tax or any statutory dues or taxes are instructed by any statutory authority to be deducted and deposited on any payments or remittances to You including Seller Proceeds or Selling Price, Hoolabox will have the right to deduct and deposit any such applicable taxes with the appropriate statutory authority and the remit the balance amount to You. No claim in respect of such taxes deposited would be made by You against Hoolabox.
7.7 You undertake that all information provided by You in relation to Your above obligations including various registration / Consents are true, accurate and current and You will immediately update any such information in case of any changes. Hoolabox reserves the right to request additional information and to confirm the validity of any of Your account information (including without limitation VAT/CST/Entry Tax related registration number) from You or Government authorities and agencies as permitted by Applicable Laws and You hereby irrevocably authorize Hoolabox to request and obtain such information from such Government authorities and agencies. Further, You agree to provide any such information to Hoolabox immediately upon request. Hoolabox reserves the right to charge You any applicable unbilled VAT if You provide a VAT/CST/Service Tax registration number, or evidence of being in business, that is determined to be invalid. VAT/CST registered sellers and sellers who provide evidence of being in business agree to accept electronic VAT/CST/Service Tax invoices in a format and method of delivery as determined by Hoolabox in compliance with Applicable Law.
7.8 In the event You agree to register yourself for Fulfillment Centre facility provided by third party service provider, wholly or partly as Your additional place of business from VAT/CST/Entry Tax regulations perspective, Hoolabox agrees to arrange a no objection certificate from third party service provider as required to enable You to register Your site in Fulfillment Centre as Your additional place of business. You shall indemnify and keep indemnified Hoolabox, its affiliates and third party service provider and their respective directors, officers, employees, contracts and agents, against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by the tax or government authorities due to any reason. In the event, Your Products at Fulfillment Centre are seized by the tax or any statutory authorities at any point of time for any reason, the responsibility for undertaking the release, and bearing the costs of the release, would be solely on You. You further represent and warrant that You will not register Fulfillment Centre as Your principal place of business in any of the states but only as an additional place of business. You shall be solely responsible for collecting any statutory form / entry tax or local tax related compliance if required by You for inter-state movement of goods owned by You at all point of time till the delivery to the Buyer for his/her consumption. The risk of any damage, loss or deterioration of the Products deposited in the Fulfillment Centre shall be on the Seller and not on Hoolabox, its third parties (including Fulfillment Centre service provider) on the Buyer. You represent and warrant that the Products being delivered to Fulfillment Centre are not faulty and are exactly those Products which are listed and advertised by You on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
7.9 In addition to other indemnification obligations in this Agreement, You agree to indemnify, defend and hold harmless Hoolabox, its affiliates and its respective officers, directors, employees, contractors, representatives and agents against: a) Any of Your taxes or the collection, payment or failure to collect or pay due taxes / Forms by You on transactions carried out by you on Website or through the Fulfillment Centre facility. b) Road permits / Way-bill / Forms, if required by the Logistic Service Provider or any other related third party for the entry/exit of goods to/from the State in which You are conducting Your business by using Hoolabox Website/ facility and the same will be provided by You at your own expense.
7.10 Notwithstanding anything else contained herein, if subsequent to the date of signing of this Agreement or activation of Seller Panel, any new or additional taxes and similar levies in nature and any increased in the direct cost resulting from future legislation or interpretation of existing or future legislation, including and not limited to, VAT/CST, GST, R&D cess, works contract tax, services tax, excise, LBT, entry taxes, Customs duty etc. are imposed by Government/s or the concerned authorities which You are bound to pay in respect of the payments received by You in pursuance of the sale of Products or services rendered by You to Buyers on Website, then such new/additional taxes/levies will be borne by You. Additionally, the implementation of any upward / downward change in the rates of the existing taxes/levies shall be Your sole responsibility.
7.11 You agree that any non-compliance of taxes matters under this clause may cause prejudice or harm to the reputation and goodwill of Hoolabox. If Hoolabox is informed or aware about any such non-compliance then without prejudice to Hoolabox’s other rights and remedies under Applicable Laws, this Agreement or equity, Hoolabox shall be entitled to withhold any amount accrued to You pursuant to this Agreement including any Seller Proceeds. Hoolabox shall also be entitled to off-set or withhold remittances of an amount which in its reasonable estimation is required to safeguard its interests or comply with statutory directions / instructions or to cover losses, damages, liabilities, penalties or claims and for such purpose You hereby authorize Hoolabox to give instructions to the Nodal Bank to release the corresponding payments to Hoolabox or to any relevant third party.
8.1 You agree that Hoolabox’s role is that of an intermediary in the form of an online marketplace and is limited to managing the Website to permit You to exhibit, advertise, display, make available and offer to sell the Products and other incidental services to facilitate the transactions between You and the Buyers. Accordingly, the contract for sale of any of the Products shall be a bipartite contract between You and the Buyer. At no time shall Hoolabox have any obligations or liabilities in respect of such contract nor shall Hoolabox hold any title in the Products. The title in the Products and other rights and interest in the Products shall directly pass on the Buyer from the Seller in accordance with the terms of this Agreement.
8.2 The ownership (i.e. title) and risk in the Product purchased will get transferred from the Seller to the Buyer free of any lien, charge, encumbrance or any third party interest after successful delivery of such Product at the delivery address provided by the Buyer on the Website at the time of ordering, and until such time the ownership and risk in the Products shall vest with the Seller alone. As a market place, Hoolabox will extend its services to Sellers by giving mandates to Logistic Service Providers for facilitating the smooth functioning of the transaction between You and the Buyer. Any damage in transit on account of inadequate/unsuitable packaging will be to the account of the Seller.
8.3 You will offer standard manufacturers or seller’s warranty actually associated with the Products. Further, in the event You are not the manufacturer of the Products, You will pass on the warranties provided by the original equipment Manufacturer / original manufacturer of the Products to the Buyer at the time of sale of the Products. You agree that the options of repair, replacement or 100% (one hundred percent) refund of Selling Price will be provided by You to the Buyer in the event of any manufacturing defect or damage in relation to the Product. You shall issue a suitable, duly stamped, manufacturer’s warranty card to the Buyer with the Product at the time of dispatch of the Product, if applicable. The Parties also agree and acknowledge that the primary and sole responsibility for redressal of the Buyer’s complaints will rest solely with You at all times.
8.4 The bi-partite relationship between You and the Buyer for any transaction between You and the Buyer on or through the Website shall be further subject to the Standard Terms of Sale.
Hoolabox shall have the right to inspect and audit Your records and premises / place of business through itself or through Hoolabox approved third party in case the same is required to ensure Hoolabox compliance of Applicable Laws or any statutory obligations / instructions.
10.1 The Parties hereby represent and warrant to each other as under:
10.2 In addition, the Seller represents, undertakes and warrants that, at all times during the Term of this Agreement, it will:
10.3 The Seller hereby declares and represents that it deals only in original, new and unused, legitimate and genuine Products which are either self-manufactured and/or procured from legitimate channels or wherever required Seller has authority to deal in / sell such Products and in compliance with Applicable Laws. Where the Seller deals in refurbished or second-hand products, the Seller shall not list or advertise the Products on the Website stating these are new or unused.
10.5 The Seller represents that the Seller shall not, at any time, use any intellectual property of Hoolabox in any manner without the prior written consent of Hoolabox. The Seller also represents that the Seller shall not purchase any Hoolabox metatags on the Internet without the prior written consent of Hoolabox.
10.6 The Seller represents and warrants that if Seller is found indulging in providing of false or misleading information or provision of defective or counterfeit Products, or is infringing any third party’s intellectual property rights, then Hoolabox may initiate civil and/or criminal proceedings against the Seller and Hoolabox may, at its sole discretion, suspend, block, restrict, or cancel the Seller’s registration on the Website and /or disqualify / bar the Seller from selling the Products on the Website.
12.1 Both Parties agree that all intellectual property, including any brands/logos, trademarks, etc., belonging to each Party are the exclusive property of the respective Party and, except as provided in this Agreement or permitted under Applicable Laws, cannot in any circumstances be used, or copied, or altered in any manner. Further, except as provided in this Agreement or permitted under Applicable Laws, neither Party may use any intellectual property, including any brands / logos, or trademarks, which is identical/ similar the brands/logos/trademarks of the other Party without being specifically authorized in writing by that other Party.
12.3 You hereby authorize Hoolabox to use and include Your trademarks (as may be provided by You from time to time) and Your corporate name on the Website and in any directory or promotional material produced in connection with the promotion of the Website or the Products offered by You on the Website without any license fee or royalty and such usage shall be without any consideration.
12.4 You acknowledge that Hoolabox is merely an intermediary with respect to the Products listed on the Website. However, on receiving written notification of any alleged infringement of third party intellectual property rights due to exhibition, advertisement, display or offer for sale of any Products/third party trademark or copyrighted matter on the Website (including availability or sale of counterfeit goods on the Website), Hoolabox shall, in compliance with Applicable Laws, remove / delist the allegedly infringing Products / content from the Website, with or without prior notice to You and shall have the right to provide Your information, data and details to the person from whom such notification is received or such person’s principal.
12.5 By submitting materials to Hoolabox for Your use of Website, You hereby grant Hoolabox and its affiliates a worldwide, perpetual and for as long thereafter as You are permitted to grant the said licence, royalty-free license (which may be exercised only in connection with our promotion and / or distribution of Your Products) to do the following:
Hoolabox will be the exclusive owner of any permitted modifications that it may create. By submitting materials, You warrant that You have full authority to grant the licenses described above, that You have not misrepresented Your identity in any manner, that any factual information You submit is true and accurate and that Hoolabox and its affiliates exercising of their license rights will not violate any proprietary rights of any third party.
12.6 The ownership of the Website shall always vest with Hoolabox (or its assignees) and Hoolabox shall make reasonable efforts to deal with any technical issues affecting the Website (such as, for instance, the Website becoming inoperative). Hoolabox does not warrant that the Seller will be able to use the Website and exhibit, advertise, offer for sale the Seller’s Products at all times or locations on the Website or that the Website and the services provided through the Website will be uninterrupted or error-free or that the defects will be corrected by Hoolabox.
12.7 Seller acknowledges that Hoolabox hereby reserves all rights except those expressly granted herein, and that no right or license will arise by implication, estoppels or otherwise by operation of law. Seller shall not and shall not cause to reverse engineer, disassemble or decompile any application, software or other material or objects associated with the Website.
13.1 The Parties agree to conduct all their dealings in a very ethical manner and with the highest business standards.
13.2 The Seller agrees to comply with “Anti-Bribery and Anti-Corruption Policy” as may be applicable to Third Parties (the term as defined in the Anti-Bribery and Anti-Corruption Policy) and adopt appropriate processes to prevent offering any illegal gratification in the form of bribes or gifts either in cash or in kind in the course of all dealings with Hoolabox or any other third parties for the purpose of this Agreement. Any instances of such violations will be viewed in a serious manner and Hoolabox reserves the right to take all appropriate actions or remedies as may be required under the circumstances.
13.3 The Seller will provide all possible assistance to Hoolabox in order to investigate any possible instances of unethical behavior or business conduct violations by an employee or hired person of the Seller.
14.1 Seller’s acknowledgements: Seller acknowledges that Hoolabox has made and is in the process of making substantial investment both monetary, knowhow and otherwise to establish its trade name among consumers and distributors so as to create a goodwill connoting a specific manner in which goods and services can be presented on and sold through the Website. The Seller further recognize that overall success of the Website and trade names of Hoolabox and its affiliates depends on the users of the Websites and how public in general perceives Website as a trusted online and electronic marketplace to buy and sell goods and services.
14.2 NOTWITHSTANDING ANYTHING CONTRARY CONTAINIED IN THIS AGREEMENT, IN ANY EVENT SNAPDEAEL AND ITS AFFILIATES SHALL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, PRODUCT LIABILITY OR OTHER THEORY), TO THE SELLER OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF REVENUES, LOSS PROFIT OR ANTICIPATED PROFITS, LOSS OF GOODWILL, LOSS OF BUSINESS OR DATA OR COST OF PROCUREMENT) ARISING OUT OF OR IN RELATION THIS AGREEMENT EVEN IF HOOLABOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Hoolabox’s entire liability to Seller under this Agreement or under any Applicable Law or equity shall be limited solely to actual and proven direct damages sustained by the Seller as a result of the gross negligence or willful misconduct of Hoolabox in the performance of its respective services and other obligations under this Agreement. In no event shall Hoolabox be liable, vicariously or otherwise, to the Seller and its affiliates or any third party for any losses, damages, liabilities, costs (including reasonable legal costs) and expenses (including taxation) which are in the aggregate in excess of the Hoolabox Marketing Fee actually paid by Seller to Hoolabox in relation to the Products in dispute except that if such losses are due to loss or damage to the Products by Logistics Services Provider or at Fulfillment Centre the limitation of Hoolabox‟s liability shall be equal to the Seller Proceeds.
15.1 You acknowledge that during the existence of this Agreement, You will have access to confidential information of Hoolabox and its affiliates and their respective third parties which shall include the data and information of Buyer or any user of the Website. You undertake to keep strictly confidential all data, reports and other confidential information supplied to You by Hoolabox or You have the access under this Agreement and shall not sell or otherwise make that information available to any third parties and shall not use the confidential information solely in connection with this Agreement.
16.1 In addition to any other indemnification obligation of the Seller in this Agreement, the Seller shall indemnify and hold harmless Hoolabox, its affiliates, successors, agents, assigns, and each of their directors, officers, employees, associates, agents, and representatives from and against any losses, damages, liability, settlement, claims, costs, taxes, penalty and expenses (including, without limitation, reasonable attorneys‟ fees) incurred by reason of (i) any breach or alleged breach by the Seller of this Agreement; (ii) any violation by the Seller of Applicable Law or Consents or Seller not obtaining any Consent; (iii) any breach by the Seller of any Hoolabox Policies or any other policies; (iv) any infringement and passing off of intellectual property rights of any third party; (v) breach of your obligations relating to taxes or the collection, payment or failure to collect or pay Taxes; (vi) Your breach of legally binding product and / or public liability; (vii) the Products or the content of the Products; or (viii) any cheating, misappropriation, fraud or illegal activity of Seller of any its employees or representatives.
16.2 Seller shall be under an obligation to ensure that Hoolabox is not made a party to any third party claims and shall promptly and unilaterally take adequate steps to absolve Hoolabox from any liability of any nature whatsoever, either present or anticipated.
16.3 Hoolabox shall be entitled to off-set an amount which in its reasonable estimation is required to safeguard its interests or comply with statutory directions / instructions or to cover losses, damages, liabilities, penalties or claims or towards the indemnification obligation of the Seller herein contained.
16.4 Seller shall notify Hoolabox of any claims made against the Seller, in relation to its use of the Website / sale of Products to Buyers on the Website, within 3 days of receipt of any notices, or knowledge of such claim by the Seller. In case Hoolabox at its sole discretion determine that any claim (brought to its notice by You or otherwise) might affect Hoolabox, You shall not consent to any settlement or further proceedings without Hoolabox prior written consent.
17.1 The rights and obligations under this Agreement shall not be assigned or transferred by You to any third party whomsoever, during the Term of this Agreement and any such assignment shall be void.
17.2 Hoolabox shall be entitled to transfer or assign any or all of its rights and/or obligations under this Agreement to a third party without a prior written notification to You or any requirement to obtain Your consent.
18.1 This Agreement may be terminated:
18.2 Hoolabox also has the right to suspend Your access to the Seller Panel (instead of terminating the Agreement) for any period of time (during which time period You shall not be permitted to sell Your Products on the Website) on the occurrence of any of the termination triggers specified in Clause 18.1 above or without any reason as stated in 18.1(ii) above.
19.1 On termination of this Agreement:
19.2 A Seller, whose arrangement under this Agreement has been terminated by Hoolabox for any reason whatsoever, shall not have the right to re-register himself /itself as a Seller on the Website at any time after such termination, unless Hoolabox, in its discretion, permits such re-registration.
19.3 It is agreed that the provisions set out in clause 7 to 18, 19, 20, 21, 22 and all those provisions and obligations which, by their very nature, survive the termination of this Agreement, shall continue to be binding on the Parties.
19.4 On the termination of the Agreement, You will be entitled to only the Seller Proceeds which have become due to You on account of any purchase of the Products, made through the Website, prior to the date of termination of this Agreement. Hoolabox shall be entitled to adjust and off-set any monies, due from You to Hoolabox till the date of termination, from the Seller Proceeds payable to You on termination.
19.5 Without prejudice of the foregoing, the termination of this Agreement pursuant to any of the provisions contained herein above shall not limit or otherwise affect any other remedy (including a claim for damages), which either Party may have, arising out of the event which gave rise to the right of termination.
19.6 On the termination of the Agreement, You will immediately collect and remove all stocks of Products that You may have placed in Hoolabox’s Fulfillment Centre (if any). Hoolabox shall not be liable for the return of any Products stored in the Fulfillment Centre, or the maintenance and continued storage of any Products that are not removed from the Fulfillment Centre within 5 days from the date of termination as mentioned above.
19.7 Termination of this Agreement or suspension of any rights of Seller under this Agreement shall not relive Seller of its duties and obligations towards the Buyer after the Buyer has purchased the Product listed by Seller on the Website.
20.1 Any dispute between the Parties hereto during the subsistence of this Agreement or thereafter, in connection with, or arising out of, this Agreement, shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, including any amendments or re-enactments thereto to be adjudicated by a sole arbitrator to be appointed by Hoolabox. Arbitration shall be held at New Delhi, India. The proceedings of arbitration shall be confidential and in the English language. The arbitrator’s award shall be final and binding on the Parties. During the pendency of the arbitration proceedings or any judicial proceedings, Hoolabox shall have the right, to be exercised in its sole discretion, to suspend the Seller Panel access or any other access of the Website to the Seller.
20.2 The Agreement shall be governed by and construed in accordance with the laws of India, without reference to rules governing choice of laws. Except for any equitable relief, for which a Party may approach any court having competent jurisdiction, the courts of New Delhi, India, shall have exclusive jurisdiction in connection with this Agreement. Each of the parties hereby irrevocably consents to the jurisdiction of such courts (and of the appropriate appellate courts therefrom) in any such suit, action or proceeding and irrevocably waives, to the fullest extent permitted by law, any objection that it may now or hereafter have to the laying of the venue of any such suit, action or proceeding in any such court or that any such suit, action or proceeding brought in any such court has been brought in an inconvenient forum. You shall not accept this Agreement and use the Website if You do not wish to submit to the aforesaid laws and juriHBiction.
21.2 YOUR USE OF WEBSITE IN YOUR CAPACITY AS SELLER OR YOUR USE OF SELLER PANEL AFTER ANY MODIFICATION, AMENDMENT OR REVISION BEING SO NOTIFIED SHLL BE DEEMED AS YOUR ACCEPTANCE TO SUCH MODIFICATION, AMENDMENT OR REVISION.
22.1 Force Majeure: Any delay in or failure to perform any obligations by the Parties under this Agreement shall not constitute default hereunder if and to the extent caused by force majeure, which is defined to be occurrences beyond the reasonable control of the Party committing default, including but not limited to technical crash/downtime of website, acts of the government authorities, acts of God, fire, flood, explosion, riots, war, rebellion, insurrection, sabotage and non- cooperation of third parties. Provided, however, that Seller shall give prompt written notice within a period of two (2) days from the date of the force majeure occurrence to the Hoolabox. You shall use all possible efforts to avoid or remove such cause of non-performance and shall continue performance hereunder whenever such causes of force majeure are removed. During a force majeure condition You shall give first priority to complete or fulfill the orders You have received through the Website.
22.2 Entire Agreement: This Agreement, along with the Commercial Terms Segment and Hoolabox Policies shall constitute the full and complete Agreement between the Parties hereto relating to the subject matter thereof. The Parties state that there are no oral statements, representations, warranties, undertakings or agreements between the Parties except as provided herein. This Agreement supersedes/cancels all prior communications, understandings and agreements whether written or oral or in electronic form, (such as the Seller Registration Form), between the Parties hereto.
22.3 Notices: Any notice or other communication to be given hereunder will be in writing and in English language and given by facsimile, post-paid registered, certified mail return receipt requested, or electronic mail. Notice to You shall be issued at the address including electronic address provided by You in the Seller Registration Form, as amended by You from time to time.
22.4 No Partnership or Agency:- Seller and Hoolabox are independent contractors, and nothing in this Agreement will be construed to create a partnership, joint venture, association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between the Parties. As an abundant caution, it is clarified that Hoolabox shall not have any right to conclude any contract for sale or purchase of Products for and / or on behalf of the Seller and both parties have entered this agreement on principal to principal basis.
22.5 Waiver: No failure or delay on part of any Party hereto exercising any rights or remedies hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy hereunder preclude any other or further exercise thereof or the exercise of any other rights or remedies by such Party. All waivers to be valid shall be in writing and signed.
22.6 Severability: Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining portions hereof or affecting the validity or enforceability of such provision in any other jurisdiction. Further, such provision shall be modified to the extent necessary to render it, as modified, valid and enforceable under applicable laws of such jurisdiction.
22.7 Rights and Remedies Supplementary: The rights and remedies of Hoolabox available under this Agreement are supplementary to, and in addition to, any rights and remedies available to Hoolabox elsewhere or under Applicable Law or in equity.
22.8 Construction: This Agreement represents the negotiated agreement of the Parties, with the advice and assistance of counsel, and shall not be construed against either party as the drafter thereof. This Agreement is written in English and the controlling language of the Agreement shall be English.
22.9 Grievance Officer: In compliance with Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Hoolabox for the purpose of this Agreement shall be Mr. ABC XYZ with email address: Grievenceofficer@hoolabox.com. Hoolabox may change the aforesaid details from time to time.